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Career Opportunity Details

Intake Specialist
Location: West Chicago, IL
Hours: Part-Time

Prairie State Legal Services, Inc. (PSLS) is a not-for-profit legal aid organization that provides civil legal aid services to the poor, elderly, and people with disabilities.  PSLS has 11 offices serving 36 counties throughout northern and central Illinois.  We focus services on legal problems that impact the ability of our clients to meet their basic human needs, including physical safety, access to healthcare, adequate housing, and similar needs.  PSLS is the only legal aid organization in the majority of our service area.  Annually, we handle over 22,000 applications for legal help and serve over 16,000 clients.  We pride ourselves on providing high quality legal services to our clients while fostering a work environment that is motivating, collaborative, and fun, with plenty of opportunities for professional growth.

Job Description

PSLS staff are working remotely due to COVID-19 and the intake specialist will work remotely the majority of the time with limited in-office work for training purposes.  The intake specialist will be responsible for interviewing applicants who apply for legal services through an online access system or by phone.  This position is 24 hours per week, Monday through Thursday from 9:00 a.m. to 2:00 p.m., and Friday from 9:00 a.m. to 1:00 p.m.

Responsibilities

  • Interview applicants by phone to determine client eligibility for services
  • Collect information from applicants about their legal issues
  • Enter detailed client information into case management database
  • Refer eligible applicants to attorney staff members or volunteer attorneys for service
  • Provide referrals to other resources in situations where PSLS cannot assist the applicant

Salary and Benefits

Salary is $15 per hour.  PSLS offers paid holiday, vacation, and health time, vision insurance, and pension plan enrollment.

Qualifications

  • Must be seeking part-time work and have the ability to work remotely
  • Strong interpersonal skills
  • Excellent oral/written communication, organization, and research skills
  • Excellent computer competency, including video calls and meetings
  • Ability to work effectively independently and as a team member
  • Previous social service or legal experience is highly desirable
  • Paralegal certificate is strongly preferred
  • Candidates who are Spanish-English bilingual are highly preferred

Application Details

Please indicate “West Suburban Intake Specialist” in the subject line and e-mail a cover letter explaining your interest, experience, and reason why you are interested in part-time work, resume, and three references to:

  • Director of Human Resources Jessica Hodierne at jkhodierne@pslegal.org
  • Program Administrator Connie Peterson at cpeterson@pslegal.org

Resumes accepted until position is filled

Prairie State Legal Services is committed to creating a diverse environment and is proud to be an equal opportunity, affirmative action employer.  We will recruit, employ, pay, and promote qualified applicants and employees without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other legally protected status.

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