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Telephone Counseling Service - Supervising Attorney

August 17, 2026

Every day, people across Illinois are denied the basic rights to which they are entitled under the law simply because they can't afford a lawyer. It's our mission to change that.

PSLS focuses its services on legal problems that impact the ability of our clients to meet their basic human needs, including physical safety, access to healthcare, adequate housing, and similar needs. Our Telephone Counseling Service is staffed by 20+ attorneys and Intake Specialists who qualify applicants for service and provide legal advice by phone on a variety of civil legal issues, including housing, family, public benefits, and education and consumer law. The Telephone Counseling Service is the entry point for the majority of over 20,000 applications for legal help and over 15,000 clients annually. The Supervising Attorney shall, in general, assist the Managing Attorney in the administration of the Telephone Counseling Service.

Responsibilities
Among other duties as assigned, the Supervising Attorney will:

  • Primary responsibility is to manage phone queue traffic, online applications, and referrals from community partners.
  • Interview and hire intake specialists and/or Telephone Counseling Attorneys with TC Director
  • Conduct performance evaluations and set annual goals for intake specialists and Telephone Counseling Attorneys, with the TC Director
  • Serve as an initial point of contact for intake and compliance questions (non-legal work)
  • Collaborate with TC Director monitoring error reports and providing data
  • Collaborate with IT to address technical issues and maintain office equipment
  • Supervise the legal work of a subset of all Telephone Counselors
  • Assist in long-term planning regarding intake issues
  • Exhibit a high level of personal energy, organization, and commitment to the position and the PSLS mission
  • Telephone Counseling service staff work remotely, travel to the West Suburban office will be required for training and meetings, approximately twice per year
  • Attend Quarterly in-person meetings for all supervisors and managers

Salary and Benefits
The Supervising Attorney - Telephone Counseling Service position is full-time at 37.5 hours per week. The salary range of this position is $82,500 to $106,344 annually. The starting salary for the successful candidate will be determined based on prior relevant experience. PSLS is committed to providing an excellent, comprehensive benefits package to its full-time employees that includes:

  • Health insurance, including the opportunity to qualify for a wellness credit
  • Dental insurance
  • Vision insurance
  • 403b retirement plan including employer contributions
  • Training and education program
  • PTO that starts at 3 weeks/year and increases with additional years worked
  • Paid sick leave
  • 6 weeks of paid parental leave after one year of employment
  • 12 paid holidays

Qualifications

  • Currently admitted to the practice of law in the State of Illinois, or admitted in another state and eligible for licensing within three months of the first date of employment with PSLS
  • A member in good standing of any state bar for at least two years
  • Strong interpersonal skills
  • Excellent oral/written communication, research skills, and computer competency
  • Organizational and case management skills
  • Ability to work effectively as a team member
  • Spanish language proficiency is preferred, but not required
  • Occasional travel is required, applicant must have a valid driver’s license and/or reliable transportation
  • The ideal candidates will have a demonstrated commitment to serving disadvantaged populations, and we will give preference to candidates who have knowledge of poverty law and experience providing services to low-income individuals.

Application Details – Resumes accepted until position is filled
Please indicate “Supervising Attorney – Telephone Counseling Service” in the subject line and email a letter explaining your interest and experience, and your resume and three references to [email protected].

PSLS is an equal opportunity employer that strives to create a welcoming environment. We recruit, employ, pay, and promote qualified applicants and employees without regard to race, color, national origin or citizenship, ancestry, religion, sex, disability, familial status, marital status, sexual orientation, gender identity, age, pregnancy, military status or unfavorable discharge from military service, or other characteristics protected by law.